Frequently asked questions

To view the frequently asked questions below, simply click on the ‘+’ icon on the right and our reply will expand on your screen. 

This list is constantly under review and new questions will be added on a regular basis.

Do you charge for estimates?

We do not charge for written estimates.

If you would like to arrange for one of our experienced estimators to visit you and discuss your flooring project, please visit the following page on our website – site visit request

Do you charge for site visits?

We do not charge for site visits.

If you would like to arrange for one of our experienced estimators to visit you and discuss your hearting project, please visit the following page on our website – site visit request

Do you charge VAT?
We charge VAT at the current rate on all of our work. The amount payable is shown on every invoice we submit.
What is your method of payment?

Our preferred method of payment is by BACS, also known as Direct Credit. Our invoices will show our bank details and we would ask that payment is made within 7 days. We do not accept cheques as a form of payment.

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